Terms

Booking

You can book an appointment via the website, by phone or by email. Your booking is binding once you have received a confirmation from us.

Consultation and consent

Before the treatment you fill in a consultation form and sign a consent form. We may decline or postpone a treatment if there are health reasons against it, for example pregnancy, breastfeeding or certain skin conditions. Please contact us before booking if you are unsure.

Prices and payment

All prices are in Danish kroner including VAT and are shown in our price list. Payment is made in connection with the treatment. If a deposit is required, the amount and conditions are shown when you book.

Cancellation and rescheduling

Cancellations and changes must be made within the deadline stated in your booking confirmation. In case of late cancellation or no-show, any deposit may be retained. [Confirm: cancellation deadline and fee]

Touch-up

The first treatment is normally followed by a touch-up, which completes the result. Touch-ups are booked and paid separately according to the price list.

Results and aftercare

The result depends on, among other things, skin type, age, lifestyle and aftercare. You receive written aftercare instructions, which you should follow carefully.

Right of withdrawal

When you book online or by phone, you have a 14-day right of withdrawal as a consumer. If you want the treatment carried out within the 14 days, we ask for your explicit consent, and the right of withdrawal lapses once the treatment has been performed. [Confirm with adviser]

Complaints

Please contact us first if you are not satisfied, and we will find a solution together. You can also complain to the Center for Complaint Resolution, Nævnenes Hus, Toldboden 2, 8800 Viborg, Denmark, naevneneshus.dk.